Service

Hundertserver

Welcome to the Hundertserver Community, always available.

header

Our office hours

Monday to Friday
9:00 to 17:00

Service

+49 30 4036460-40
(Phone number at office hours)

Emergency

+49 30 4036460-24
(24/7 emergency number)

E-Mail Support

service@hundertserver.de
(Please do not change the subject line for service relevant e-mail traffic)

In case of emergency

To ensure a fast and effective processing we recommend the following steps:

1. Create a ticket via HS+ and insert all necessary information:
  • What is the problem?
  • Is it a critical issue? If yes, choose „incident“ and set the priority to „high“
  • Which service and server are affected?
  • What has been done so far?
2. Call the 24/7 emergency number (+49 30 4036460 24) to inform about the issue
3. We will immediately take care of the problem and provide regular updates